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Old 04-26-2012, 03:38 PM   #1
vinceb
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possible video issue

Hello,

Well, I'm posting here as I don't really know where to post, but it's maybe a GPU problem.

my pc (see signature) has crashed few times recently, and when it's happening, I can not do anything, I have to force-shutdown it.

I've attached a pic of the screen when it happened the last time. this pic shows a frozen image (in this case, an online video of political show on french TV, anyway...), weird thing is that the sound is also kind of frozen, keep jumping.

anyone could advice me on how to troubleshoot.

Many thanks
vince
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Old 04-26-2012, 03:47 PM   #2
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Does it crash during games?

I'd make sure all drivers are updated. Are you overclocked?
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Old 04-26-2012, 03:58 PM   #3
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Quote:
Originally Posted by Urbanfox View Post
Does it crash during games?

I'd make sure all drivers are updated. Are you overclocked?
not gaming these days, all drivers are up to date. no overclocking...
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Old 04-26-2012, 04:04 PM   #4
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I'd run memtest/linx or prime95/OCCT and see if you can pinpoint a specific piece of hardware. Alternatively, fresh format.
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Old 04-27-2012, 08:56 AM   #5
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Originally Posted by Urbanfox View Post
I'd run memtest/linx or prime95/OCCT and see if you can pinpoint a specific piece of hardware.
thanks, I'll try that. How can these tests pinpoint a piece if hardware apart from CPU and RAM? thanks for your help.

Additional Comment:

SHould I consider re-installing GPU drivers? what's the best way to do a fresh install?

Last edited by vinceb : 04-27-2012 at 08:56 AM. Reason: Automerged Doublepost
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Old 04-27-2012, 09:02 AM   #6
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thanks, I'll try that. How can these tests pinpoint a piece if hardware apart from CPU and RAM? thanks for your help.

Additional Comment:

SHould I consider re-installing GPU drivers? what's the best way to do a fresh install?
Linx can help with heat/CPU errors, memtest memory, and OCCT the GPU.

For a fresh install I would backup, reformat, and reinstall the o/s.
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