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Old 04-27-2012, 01:11 PM   #1
ReikokuKo
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Battery not charging

I have a Lenovo Thinkpad y570 that is about 5 months old with very light use. (I only use it for school, got a desktop at home.) I am having a battery charging issue that I cannot seem to resolve.
I always have my laptop plugged in so it is hard to determine when this problem started, but it was discovered when I didn't have access to any outlets at the library so I ran off of the battery for a good 3 hours and days later I am noticing that the battery level has not charged back up yet, even when it is off and plugged in.

Symptoms:
- Hovering over the battery icon, the tooltip reads plugged in, not charging.
- The front LED indictating battery charge (or just plugged in?) is lit up when the unit is on or off.
- Machine is dual booted with linux and Linux states battery is charging but the charge level does not rise.

Tried solutions (to no avail):
- BIOS is already up to date, I was not able to update it.
- Uninstalling MS ACPI-Compliant Control Method Battery on AC power and rebooting with battery in.
- Many google results suggesting a combination of shutting down on battery power, rebooting w/o battery on AC, uninstalling aforementioned driver, shutting down, re-inserting battery, re-installing driver, etc.

Additional comments:
- The symptoms strongly suggest a hardware issue as the problem persists outside of Windows.
- The BIOS is very skimp lacking any battery health information or calibration features.

Let me know what you think.
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Old 04-27-2012, 01:36 PM   #2
jbmcmillan
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rma it as it's only 5 months old.
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Old 04-27-2012, 01:39 PM   #3
ReikokuKo
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Lenovo RMA seems nonexistant =\ It would have to fall under warranty which I do not have on the machine.

I'm just hoping that this is a battery issue and not a motherboard issue. Although either one is undesirable at the moment.
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Old 04-27-2012, 01:41 PM   #4
maxgull
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My guess would be something in the battery pack electronics not functioning properly. Replace...
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Old 04-27-2012, 01:45 PM   #5
jbmcmillan
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Quote:
Originally Posted by ReikokuKo View Post
Lenovo RMA seems nonexistant =\ It would have to fall under warranty which I do not have on the machine.

I'm just hoping that this is a battery issue and not a motherboard issue. Although either one is undesirable at the moment.
Why would you not have a warranty?Is this used that you have had for 5 months?
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Old 04-27-2012, 01:46 PM   #6
maxgull
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Craigs list maybe hot.







KIDDING!!

BTW, My Y560p won't charge til it is like ~70% capacity if it has been unplugged/replugged. In other words, if I unplug it and plug it back in, it will get down to ~70% before it starts charging again, dunno why, prolly they want the battery to cycle somewhat.
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Old 04-27-2012, 02:01 PM   #7
ReikokuKo
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The laptop is brand new, bought it in store. I just didn't bother to buy warranty, but I guess that is my mistake, either way, I would have had to send the entire thing right? For them to diagnose the battery (if that is what is faulty). I need my laptop right now, I can deal with it being plugged in as that is how I have been using since day one.

I will just gamble and buy a new battery. Now if something else had gone wrong/goes wrong, I may regret not buying warranty.
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Old 04-27-2012, 02:30 PM   #8
jbmcmillan
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I would think that you didn't buy the extended warranty which is over and above the regular warranty which usually is a year.Yes you might have to send it in but it's better than paying if there is something serious wrong.
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Old 04-28-2012, 06:55 PM   #9
PommieB
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Batteries usually have a 12 month warranty so I'd say your covered, I'd get in touch with Lenovo on there website, before doing that I'd run the laptop on battery till it shuts down then reboot on A/C and allow it to recharge fully, that way it will reset itself, hopefully, if it stay's empty then contact Lenovo and rma the laptop or the battery.
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