Newegg's return policy

[WiCKeD]

It blows. Repair only on their SSDs? Wow. When did this happen?

From now on, I am avoiding Newegg. This and the motherboard fiasco - they went downhill in a hurry. Seems like they either got too big or bad management stepped in.

[ChocoTaco]

To many people took advantage of the lax return policys IMO. How many perfectly good products have we seen returned from this forum alone simply because they didn't overclock as well as hoped, or were cooked by being stupid.



Edited to fix a typo and add Mr Scott's addition.

[Urbanfox]

Repair only??? How are they repairing them? If it's broken they need to replace them.

Additional Comment:

I'd fight them on it.

Their website still says SSD's fall under...

Limited Replacement Only Return Policy

• Return for refund within: non-refundable
• Return for replacement within: 30 days

Products that state "This item is covered by Newegg.com's Replacement Only Return Policy", or items labeled as “Non-refundable” (or similar labeling) must be returned to Newegg within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item, if the original is no longer available. “Return” constitutes receipt of the product by Newegg, and not the mere issuance of an RMA.

[travy25]

I have been staying away since I moved back to AK, they rape on shipping and will not ship USPS which is really cheap. They will ship UPS two day only, and they overcharge for that. **** newegg.

[Mr.Scott]

Originally Posted by ChocoTaco

To many people took advantage of the lax return policys IMO. How may perfectly good products have we seen returned from this forum alone simply because they didn't overclock as well as hoped, or were cooked by being stupid.

This^^^^.
This is what happens when you fraud RMA's.......everybody pays. Every single one of you was warned a long time ago. Pity nobody listens.
This is also why insurance rates on everything are sky high. Same deal. Everybody's gonna pay one way or another.

[mimart7]

Originally Posted by Mr.Scott

This^^^^.
This is what happens when you fraud RMA's.......everybody pays. Every single one of you was warned a long time ago. Pity nobody listens.

People don't to take responsibity for their own mistakes. If you damage something as a result of your own actions, don't make the rest of us pay for it.

[Namtaro]

Pity, I used to shop at Newegg until NCIX over here in Canada had their prices lower. Considering the cost of shipping USA > Canada, NCIX was cheaper plus they opened a shop in Toronto.

They have a USA shop, not sure if the prices are better with shipping, but I do know that over here in Canada, their return policy is top notch, stores fronts look amazing and they also do price matching!

[Mr.Scott]

Originally Posted by mimart7

People don't to take responsibity for their own mistakes. If you damage something as a result of your own actions, don't make the rest of us pay for it.

Exactly.

[jbmcmillan]

Originally Posted by Namtaro

Pity, I used to shop at Newegg until NCIX over here in Canada had their prices lower. Considering the cost of shipping USA > Canada, NCIX was cheaper plus they opened a shop in Toronto.

They have a USA shop, not sure if the prices are better with shipping, but I do know that over here in Canada, their return policy is top notch, stores fronts look amazing and they also do price matching!

I have one(NCIX) 5 mins from my house so shipping doesn't enter into it.I get everything there as without shipping they beat Newegg in every possible way.I order online and they email me when it's at my store if it isn't there already in that case I just go and pick it up.

[Almost Tactf]

The massive failure rate of the SF controller could be a contributor as well.

[travy25]

Originally Posted by Almost Tactf

The massive failure rate of the SF controller could be a contributor as well.

Let's not forget about the infamous Indilinx controller in the original Vertex drives.

[Mr.Scott]

Originally Posted by Almost Tactf

The massive failure rate of the SF controller could be a contributor as well.

Overrated.
I have 4 of them, 2 of them over 2 years old and been used on every bencher in the place, and I have yet to have one fail.
I cite user error as the main contributor to most of those failures.

[AruisDante]

Originally Posted by Mr.Scott

Overrated.
I have 4 of them, 2 of them over 2 years old and been used on every bencher in the place, and I have yet to have one fail.
I cite user error as the main contributor to most of those failures.

Indeed. Many of them did indeed 'fail' in the sense that they ate data, especially if they were in RAID. But they weren't broken. A firmware update fixed most of the issues. However, average Joe isn't going to muck about with updating firmware, and is going to be **** ****ed about losing data.

[travy25]

Originally Posted by Mr.Scott

Overrated.
I have 4 of them, 2 of them over 2 years old and been used on every bencher in the place, and I have yet to have one fail.
I cite user error as the main contributor to most of those failures.

I would have to agree with that to an extent, perhaps even with the Indilinx drives. The failure rate of those drives was staggering and I had two fail within a year and I knew what I was doing. I took all the proper precautions. After RMA with newer firmware revisions they have run just fine for over two years now. But if a drive is so delicate it come with a warning label I'm just glad they had good warranties and I RMA'd direct through OCZ so no impact on Newegg whatsoever.

Additional Comment:

Originally Posted by AruisDante

Indeed. Many of them did indeed 'fail' in the sense that they ate data, especially if they were in RAID. But they weren't broken. A firmware update fixed most of the issues. However, average Joe isn't going to muck about with updating firmware, and is going to be **** ****ed about losing data.

Yeah, but if you are an enthusiast willing to spend that kind of money at the time you should probably be willing to do some homework and keep your gear up to snuff. Especially considering it is new technology.

[WiCKeD]

Originally Posted by Mr.Scott

This^^^^.
This is what happens when you fraud RMA's.......everybody pays. Every single one of you was warned a long time ago. Pity nobody listens.
This is also why insurance rates on everything are sky high. Same deal. Everybody's gonna pay one way or another.

If fraud were really the issue, then every store would have the same policy. Restocking fees are designed to cover fraud.

[Nagoshi]

Originally Posted by Namtaro

Pity, I used to shop at Newegg until NCIX over here in Canada had their prices lower. Considering the cost of shipping USA > Canada, NCIX was cheaper plus they opened a shop in Toronto.

They have a USA shop, not sure if the prices are better with shipping, but I do know that over here in Canada, their return policy is top notch, stores fronts look amazing and they also do price matching!

With the new Ontario-based warehouses at NCIX, I get my stuff within a work week (often Ive got parts under 48 hours) and they're usually cheaper than Newegg (worst case you price-match it). Newegg gets here usually at least 1 week after you put your order. And it costs more.

[hostage67]

Originally Posted by WiCKeD

If fraud were really the issue, then every store would have the same policy. Restocking fees are designed to cover fraud.

No, restocking fees are designed to cover restocking, not fraud. As mentioned NewEgg previously had a very generous return policy and went out of their way to make sure customers were taken care of. But this policy was abused regularly and it was only a matter of time before it was completely shut down because of this abuse.

If you were one of those abusing their return policy, or returning products that you know very well you were the cause of failure (ie failed overclocking) then congratulations, this is the result of your handiwork.

[AruisDante]

Plus, I never once paid a restocking fee. Granted I've spent enough with them over the years to earn that, but I imagine they were similarly inclined to do that with most customers who asked to make sure they were taken care of.

It's a shame if this policy is starting to be applied more wide-spread. NewEgg's customer service was up there with L.L. Bean, which is about as good as it gets. For those that don't know, Bean has a policy of 'If you're dissatisfied with a product, any time, for any reason, bring it back and we'll replace it, no questions asked.' Bean will take back things that are 40 years old and cearly just worn out under this policy without hesitation. So it's quite a complement to be compared to them.