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Old 12-23-2009, 01:22 AM   #1
helmi666
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Unhappy Windows live problem - unable to receive iM from contact

Greetings,

My whole office (singapore) is having some annoying issue with Windows Live Messenger. We are unable to communicate with our boss in Shanghai via msn. He is able to receive our instant messages however when he send an instant message we are unable to receive.

I had already contact windows live support and the solution that i receive dont even work.

what i had done so far:
1- uninstall windows live from the effected pcs.
2- removed windows live registry enteries.
3- deleted windows live related caches and folders.
4- reinstall windows live.
5- the contact is in my 'Allowed list'
7- firewall/router not blocking msn connection.

The problem still remain unsolve. Please help! thank you
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Old 12-23-2009, 02:22 AM   #2
FX5200
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Solution: Use yahoo

TBH, I'm not sure what could be causing the problem. Maybe try sending an IM from a different PC/internet connection.
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Old 12-23-2009, 10:30 PM   #3
MrObvious
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Isn't Shanghai in China? They could be blocking him. But I am serious.
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Old 12-24-2009, 12:50 AM   #4
helmi666
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my other colleague in Shanghai office is able to chat with us.
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Old 12-24-2009, 01:08 AM   #5
MrObvious
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What kind of firewall?
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Old 12-27-2009, 06:23 PM   #6
As-quad
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It could be the time/date in the bios
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Old 12-27-2009, 06:30 PM   #7
jjjc_93
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Don't ask why unless you want to join them.
Not to be rude or anything, but don't you have I.T professionals who can deal with this sorta thing?
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Old 12-27-2009, 06:55 PM   #8
Mindwarp
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If you can chat with others from a different region and amongst yourselves then I think your end is not the problem. Especially if your boss can receive im's but is unable to send out. If other people in your boss's office can im without problem, that pretty much narrows it down to your boss's pc. Since one can im but the other can't that also rules out the firewall and proxy on either end.
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Old 12-27-2009, 07:20 PM   #9
As-quad
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Check the time and date in the bios on your bosses computer if its off by even a little it can cause connection problems.Anytime I've had connection problems with windows live its always had someting to do with the time/date and it was always the last thing i checked
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Old 12-27-2009, 08:01 PM   #10
NokiaNokia
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Use Skype.
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Old 12-28-2009, 08:34 PM   #11
helmi666
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Quote:
Originally Posted by As-quad View Post
Check the time and date in the bios on your bosses computer if its off by even a little it can cause connection problems.Anytime I've had connection problems with windows live its always had someting to do with the time/date and it was always the last thing i checked
thanks for your reply. My boss is able to connect to msn without any problem. The problem is when he tried to send us any iM, we didnt receive it.

Additional Comment:

Quote:
Originally Posted by MrObvious View Post
What kind of firewall?
windows' built-in firewall. the router's firewall is disable.

Last edited by helmi666; 12-28-2009 at 08:34 PM. Reason: Automerged Doublepost
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