Confessions from the Most Corrupt Apple Store in America (Updated)

[DarkTower87]

"The saying goes: Don't **** with the person that serves your food," a former Apple Genius tells me over IM. "Don't **** with the person who repairs your computer." He—we'll call him Ronald—spent six years as a member of Apple's Genius squad in a busy Southwestern store. It was a model store: shiny as the best of them, teeming, making money. But in back rooms and in plain sight, the employees ran wild: giving away computers, stealing phones, drunkenly destroying customer property. Ronald saw (and did) it all. You might think twice before your next visit to the bar.
Ronald is a skittish sort of guy, prone to hours of dishing about Apple over the phone and IM with obvious contempt, before vanishing into the thin trenches of the online netherworld. At one point we went almost an entire year without speaking, before he reemerged to link me up with another Genius we'll call Jake: a sturdy nine-to-five type whose aversion to taking part in this story stemmed only with his busy schedule.


http://gizmodo.com/5936324/exclusive...ore-in-america

[WordMasterRice]

LOL to be honest I'm not all that surprised with the way that Apple throws around replacements, as anyone who has been in an Apple store can attest.

[Scubar]

Its crapple equipment so who cares if they give it away and trash it. Its all junk anyway.

[Deluded]

There's this line I wholeheartedly agree with... "Don't **** with the guy fixing your computer."

I've turned my passive-aggressive into an art form over the past few years... my clients who get really pushy or ***** at me, I'd be sorry to be them once I fix their computer.

Don't get me wrong, I do exactly as they ask me. If they ask for virus cleaning or wiping, I do it. But then I change the settings so they get more pop-ups, install Avira instead of MSE (Avira is known for a lot of annoying pop-ups), make Action Pane (W7) more active, force the User Account Setting to the absolute max, etc.

This works diabolically well.