ANTEC Neo HE!

[davidhammock200]

Antec has answered!

Here: http://forums.extremeoverclocking.co...1&postcount=46

Original post:

Originally Posted by jonnyGURU

HE Problem:

I went over to a buddy's shop to check out the new HE. Brought the load tester in the trunk of the car and everything.

We fired up the PC that was built with the HE. It fired up, but didn't post. Stripped it and powered it up and it didn't post beep. Pulled the parts from the case and hooked it up to the bench PSU (an FSP 350W) and it fired right up.

So we switched the bench PSU out with the HE and powered it up and this time the fan twitched and nothing more.

I then took a pocket PSU tester and hooked it up to the HE. It fired up and all of the lights lit up. So we figured we'd try the motherboard again.

When we hooked the HE back up to the mobo and hit the power button. Again: Nothing. After about 5 seconds.... POP! And then everything was off. Hooked the bench PSU back up to the motherboard and it fired right up again.

These CAN'T BE Seasonic. If they are, they're Seasonic rejects.

This is from Hard: http://www.hardforum.com/showthread.php?t=965645

There is more to come, just DO NOT BUY! :dog:

DO NOT BUY/USE!

[DFI939]

thats good that i decided to wait for shipments to come in.

on a side note asia needs to move to south america so that shipping to america would be faster

[Chippy]

Possibly a fluke or the like?

BTW, this doesn't apply for NeoPower non-HE does it?

[TK2K]

Originally Posted by Chippy

Possibly a fluke or the like?

BTW, this doesn't apply for NeoPower non-HE does it?

what do you think
no, it does not, until we know for sure, all david is saying is dont get the HE's, because there might be a problem with the entire batch.
EDIT:

Just a quick update for you guys.....

I took out the PSU (Antec NEO Power 480W) from my system and test it with the 14 Pin shorting method and after 15-20 second it began smelling really bad!

At this point I'm sure it was the PSU and this was the 3rd Antec that did not worked properly...

difficult to believe I know...

im not sure if this guy is messing up, could be bad power in his house, but it might be a trend

DFI, try not to double post, everyone wants high post counts, but its just nooblish
the edit button is your friend

[Chippy]

Alright, good, ordering a non-HE soon.

I said the fluke thing before I read the 3 or so other peoples comments saying that thay have had problems :P

[Nitrix]

thanks for the heads up david

[TK2K]

Originally Posted by Chippy

Alright, good, ordering a non-HE soon.

I said the fluke thing before I read the 3 or so other peoples comments saying that thay have had problems :P

did u read my post.... read the quote, still not out of the woods

[Chippy]

Read the non-edit part :P
Will be interesting to see how this turns out...

[falcobird]

1 question

how does one faulty psu justify boycotting Antec?

edit-never mind

[SSPrncVegeta]

Originally Posted by falco_bird

1 question

how does one faulty psu justify boycotting Antec?

Like the thread title says, "DO NOT BUY an ANTEC Neo HE!" Not Antec in general.

[Nitrix]

Originally Posted by falco_bird

1 question

how does one faulty psu justify boycotting Antec?

actually i dont think that anybody said that they were going to boycott antec???

i think (and dave will back this up) that antec has put out some great product in the past and future to come

dave just made the post to inform us computer enthusiasts about a faulty batch that antec has come out with

[Chippy]

It's 3 or 4 in just one forum, apperently in others too, although I couldn't find any in the 2 minutes I looked.

Also, it's not a boycott of Antec, just a boycott of NeoPower HE's until we get more information...

EDIT:
Crazy Nitrix beating me to the punch

[john_spit010]

Thats a shame, hopefully will get these issues sorted out or something.

[Evil Gnomes]

http://www.silentpcreview.com/article273-page4.html
Ok now I'm totally lost. EIther they are all bad, and SPCR got a good sample, or they are all good, and jonny got a bad sample.

WTF? is all I can really say atm.

[jonnyGURU]

Originally Posted by Evil Gnomes

http://www.silentpcreview.com/article273-page4.html
Ok now I'm totally lost. EIther they are all bad, and SPCR got a good sample, or they are all good, and jonny got a bad sample.

WTF? is all I can really say atm.

For the record: Dave quoted me out of a thread where other people were complaining about their DOA HE's. My account was in no way a "review."

My PSU wasn't a "sample." It was bought off the shelf for a build, which brings me to my next point... I have a sneaking suspicion that most "samples" that are obtained by review sites are cherry picked. Not all of them.. but when I get a PSU direct from the manufacturer, in the back of my head I'm thinking this thing is on 'roids.

I have 100% faith in SPCR's review. I just think that Antec's having a bit of a QC problem. Perhaps Seasonic, or whoever, is having issues with the tri-rail architecture. I know I've spoken with a manufacturer before asking why they didn't make a particular 600W unit as a dual rail the same way they made their single 12V rail 600W and the response was "we tried, but the PSU's kept blowing up."

So we tried to RMA the Antec, but the supplier is out of them. I tried to get one from Newegg and Fry's so I can review it and then give it to my friend as a replacement, but they're out of them. I'm going to hit the local Best Buy this weekend. Maybe they'll have one.

[Steve50_a]

Got a 550 HE comming. Can't say when it will be here, but I'll let you know how it works out.

[davidhammock200]

Antec is working on the problem.
Antec has a long history of offering very good PSU's, they will solve this problem, I'm sure!

EDIT:

My ONLY recommendation was/is to avoid these new Neo HE (3-rail) PSU's, the rest of the Antec line is fine!

[jonnyGURU]

AntecRep popped his head into [H] and stated that the problems seem to be consistant with one board... The A8N-SLI. Don't know if that's really the case, but everyone posting at [H] had put the PSU on an Asus board... INCLUDING ME!!!!

Odd that the Asus A8N-SLI in question is working with other power supplies, but if they can isolate the issue to one particular motherboard, then they're that much closer to figuring out what the problem is.

[Steve50_a]

JonnyGURU, Interesting. Is this a problem with all the HE units or just a specific wattage? And why just the A8N-SLI? Very odd. I'm glad to not be the one to figure this malady out.

[Jason]

Splitting of the rails is a very trivial matter, the main reason for it is UL safety regulations, and of course noise, however unless really crappy parts are used or a really bad design, noise should not be much of an issue.

As someone mentioned over a H, it probably does have to do with the 5Vsb and protection circutry. There are different ways that a PSU generates the non-primary rails. Also there are certain specs as to how power is delivered to the MB. If one company (either the PSU or MB) is not following the proper guidelines, then stuff like this happens. One person will obviously need to fix something, but who or what is undetermined at this point.

Also, about receiving a golden sample PSU, I don't think that happens. Especially when I have had ones die on me while testing... lol.

Other products like memory, or CPUs, I can see that potentially happening, but most companies have wised up and don't do it anymore because it creates negative results when the consumer feedback becomes so negative against "claimed" performance. So in the end they are doing more harm than good.

EDIT - Steve, afaik, it's all the HE units, and specific to the A8N-SLI (and potentially other ASUS boards).